Frequently Asked Questions (FAQ)

1. Select the product.
2. Indicate the appropriate size.
3. Choose the “Add to basket” option.
4. By clicking the “Your basket” icon, you will be taken to your shopping cart. You will be transferred to a new tab where you will find information about the products you have selected. If you have a discount code, you can enter it here. If you wish to add something else to your cart, select the “Continue Shopping” option. After completing your purchase, select the “Next” option.
5. Log into your account. If you don’t have an account yet, fill in the details. You can also place an order as a guest.
6. Choose a delivery and payment method.
7. Here you can add a comment to your order. Read the Terms and Privacy Policy, and then click “I accept, arder and pay”.

There is no option to pick up a purchased package at the company’s headquarters. However, you can come to our shop at our company’s address and purchase the product(s) on-site.

To make changes in a placed order, contact the Customer Service Office. However, if it turns out that the order is already being processed, the modification will not be possible.

We usually prepare and ship orders within 24 hours from their confirmation. The delivery time depends on the delivery place and it is different for every country. Currently, we send parcels via couriers.

Note! Order fulfillment and delivery times don’t include Saturdays, Sundays, and bank holidays. During the peak shipping season, there may also be slight delays in delivery. You can check the status of your order by logging into your individual customer account.

To receive an invoice for your order, in the “Personal information” section select “Company” and fill in the data. Finally, click on the “Please issue a VAT invoice” button at the very bottom of the form. If you wish to receive a VAT invoice and are placing the order as a “Guest”, select “Company” in the “Personal information” section. After selecting this option, fill in all the necessary information and select the “Please issue a VAT invoice” button at the very bottom of the form. You will then be able to enter your VAT number.

Unfortunately, there is no possibility to combine orders. To purchase another product, you must complete a separate transaction.

To cancel a placed order, send an email to exquisite@obsessive.com, or contact our Customer Service Office.

Unfortunately, there is no possibility to add products to an already placed order. To purchase another product, you must complete a separate transaction.

• Payment by card,
• PayPal – fast payment for PayPal account holders,
• Traditional bank transfer.

In the event of an unsuccessful payment, please contact our Customer Service Office. You will receive a link to complete a quick payment. You can also pay by traditional bank transfer to the Obsessive account, with the number of your order in the title. We wait 14 days for payment. If we do not receive your payment within 14 days, your order will be canceled.

Unfortunately, it is not possible to make changes to an order that has already been placed. You can cancel the order and place a new one.

The cost of delivery by courier within the European Union is 19,99 EUR, and to other countries 59,99 EUR.

If the box with your order is damaged, call the delivery company’s hotline as soon as possible. You are then making a complaint as the recipient; you can also call us and we will file a complaint as the sender.

Yes. Just remember to include the destination country in the address details..

Unfortunately not. The parcel is delivered according to the shipping company’s work schedule.

This option is possible only in the case of delivery within Poland.

All the size details are presented in the size chart for every product. Find the "size guide" option.

We do not sell products that are not available in the store. However, you can select the “notify me” option to receive a message as soon as the product is back in stock.

After going to your shopping cart, on the left side under the list of ordered products you will find a box with the heading “DO YOU HAVE A DISCOUNT CODE?”. Enter your code in this space and confirm it.

Make sure that the products in your cart meet all the criteria necessary to obtain a discount. If they do and the discount still is not applied, contact our Customer Service Office.

You can only use one discount code in one order.

You can find all the information in the Returns section.

You will receive a refund within 14 days from the moment we received the package. The refund is made in the same way that the order was paid for. In the case of payment on delivery (available only within Poland), the refund will be made to the bank account indicated by you in the return form.

The return may be rejected by us for two reasons:

• when we receive it later than 30 days from the day when you received the package,
• when we find that the product shows signs of use.

The customer makes the return at their own cost.

No. You can return a product that does not meet your expectations by following the “returns procedure” and then place the order again.

You can find all the information in the Complaint section.

If you want to create an account in the Obsessive online store, click "Account" and then select the "Create a new account" option in the upper right corner of the page. Then fill in the required fields. By creating an account, you accept our Terms and Conditions and Privacy Policy. Finally, click "Register an account". After registering an account in our store, you can log in.

Signing up for the newsletter is not tantamount to creating a customer account.

To delete the account and the data on it, please contact us – call our hotline or send a message. You can find all contact details in the footer at the bottom of our website.

You don’t need an account to shop with us. However, remember that by registering in our store you can:

• order faster,
• conveniently follow the status of your orders,
• check your purchase history,
• return products more easily.

Under the “Account” button, click “I forgot my login or password?”. Then enter the email address used during registration. In an email from us, you will receive a link to reset your password.